*Open orders are those which you have recently placed and are awaiting confirmation and shipment by a retailer. Closed orders are those which have been confirmed and shipped by a retailer.
Top Tip: You can also raise order enquiries directly with our retailers from the orders screen.
We use a range of industry leading payment solutions to process your payment securely and safely during the online checkout process. These payment solutions and our own checkout systems utilise strong encryption, the latest security and fraud prevention tools and are PCI-DSS compliant, so you can be assured payments are always safe and personal details are never compromised.
Payment methodseStoreXL marketplace accepts a variety of payment methods depending on the country from which you are shopping. The methods accepted will display on the product pages while browsing and in the checkout.
These include:We attempt to take payment when your order is placed, in this event you will receive an order number and an email confirmation immediately. However in some circumstances the payment may be authorised pending additional security checks, in this event you will be sent an order confirmation email once the payment is approved and settled (usually within 24 hours).
Please be advised that if you are using Multibanco to pay for your order and there is a need to process a refund, we are unable to process this to the original payment method. If this is the case, a member of our team will be in contact with you to process this to an alternate payment method.
Payment issues and declined paymentsWe are unable to disclose any specific information regarding declined payments. General decline reasons would be as follows;
If you are experiencing an issue with a declined payment then we suggest that you contact your chosen payment method provider directly for more information. Here are some useful details for Klarna and PayPal:
Klarna Customer ServiceLocal rates: +44 (0) 20 300 50833 Freephone: +44 (0) 808 189 3333
Sweden
Freephone: +44 (0) 800 358 7911
https://www.paypal.com/uk/smarthelp/contact-us/privacy
Acceptance of your order will only take place once the retailer has dispatched your goods. The processing of your payment and acknowledgement of your order does not constitute a legally binding contract. Prior to dispatch of the goods, eStoreXL marketplace and/or the retailer has the right to decline your order for any reason.
Whilst we do have email validation checks in place to limit the likelihood of having accidentally entering invalid/incorrect details at checkout, mistakes are made and if you have not received the first email this may have occurred.
We suggest that you:Please visit our Help Centre (by clicking back a page) and answer some quick questions to get some help from our Customer Services team. Do not attempt to place another order until we help you to conclude that the first order was unsuccessful.
As we are a global marketplace, we have different domains that allow you to only browse items which are available for shipping to your location.
The domain you are viewing will also show prices in the local currency, for example, if you are shopping on www.estorexl.eu/fr/, prices will be shown in EUR.
If you are shopping on www.estorexl.eu/dk/, then prices will be in DKK,
or www.estorexl.com, then prices will be in USD.
To check or change which domain you are viewing, you can scroll to the bottom of the page and select your country from the list of countries that we currently operate in.
There are no monthly, listing, or marketing fees for all products listed. We charge 15% of the shopper's basket value (ex VAT) along with a funds processing fee (2.35% of transaction value) which contributes towards eStoreXL marketplace's payment and transaction processing costs (inclusive of any currency and forex charges).
We are currently localised in 28 countries across the world.
Any business who is registered in one of our 28 countries can sell on eStoreXL marketplace. Please be aware some products are prohibited from sale on eStoreXL marketplace, these can be seen on our Prohibited Products List
The selling process on eStoreXL marketplace is easy. Here is a very simple guide:
You only need to supply product data in your own domestic currency and language. Our automatic translation technology localises your product information for the shopper across 23 languages and 21 currencies. Currently, shoppers can shop in
There are 2 ways to manage orders on eStoreXL marketplace; either through the eStoreXL Marketplace Merchant Centre or alternatively via our Order API interface which provides an automated experience managing orders within your own system. Our plugins and some of our partners have Order API pre-built as part of the integration. Why not check these on Our Partners & E-commerce Plugins
Customers can contact you directly by raising an enquiry through our included Retailer Portal messaging system. In addition, our dedicated customer care team are here to support both you and customers who purchase from you and we will contact you regarding any enquiries we receive directly, where your assistance is required.
Make sure you review this process and eStoreXL marketplace’s requirements first. When you are ready to get started, fill out our registration form by clicking below to get started. Our team will get in touch with you to cover any remaining questions and help you complete your application.
Registration form
There are three different ways for you to integrate your products with eStoreXL marketplace.
Direct integrationSend us your data via automated CSV or XML feeds.
We have a network of partners that specialise in helping retailers with their multi-channel operations.
Ecommerce pluginsWe have plugins for most of the major ecommerce platforms. These connectors will help you accelerate your integration.
Both of our data formats allow the eStoreXL marketplace system to utilise one data feed to display your products across all countries. You need to have the capability to send us an automated feed to keep your data up to date. The specifications are straight-forward and easy to create which allows you to quickly integrate with eStoreXL marketplace.
There are only 11 mandatory fields in the eStoreXL marketplace CSV and XML formats to ensure you can get up and running as soon as possible. The remaining fields, although not compulsory, are there so that we can fine tune your experience and to correctly categorise your products in order to get you the most sales possible. Throughout this process the eStoreXL marketplace Integration Team will be on hand to advise on submitting a feed that ensures your products are set-up correctly.
We have an ever-expanding network of partnerships with companies around the world which allows our online retailers to easily integrate with the eStoreXL marketplace.
With these partners we have built an integration method that means you can seamlessly provide your data feed from their system and retrieve all orders back into your own back-office system.
To make things even easier during the integration you will have the assistance of our Partners Support Teams, and the eStoreXL Marketplace Integration Team will be on-hand to verify your feed and ensure your integration goes smoothly.
We have created a range of bespoke ecommerce plug-ins which allow retailers to easily integrate into the eStoreXL marketplace and start selling to eStoreXL's shoppers all around the world.
Our plugins are based around the e-commerce platforms from some of the world's largest vendors, such as Magento, Bigcommerce, Shopify, Prestashop, WooCommerce and others. They enable thousands of retailers around the world to seamlessly integrate their product data and retrieve their orders.
The eStoreXL marketplace Integration Team will be available to verify your feed and advise on any problems installing the plug-ins into your platform.